Mouthpiece Trial and Return Policy
We incorporate a 7 day return policy for mouthpieces.
Pre-authorized Returns should be shipped to the following address:
Siegfried's Call, Inc.
20 Kent Street Unit 109
Beacon, NY 12508
We accept returns under the following terms and conditions:
All returns must be pre-approved within 7 days of receipt and assigned a RETURN AUTHORIZATION NUMBER (RA). This ensures and expedites any appropriate credits.
DO NOT SHIP YOUR RETURN UNTIL YOU HAVE RECEIVED YOUR RA NUMBER. Please email us at: email@example.com or call us at 845-765-2275 (M-F 9-5 EST) to obtain a return authorization number.Pack the merchandise carefully, along with a copy of the invoice. Write your RA number on the invoice and on the exterior of the package. Please notate on the invoice which items you are returning. Failure to include a notated invoice will result in a 10% research fee.
Once you have received your RA number and have packed your merchandise carefully, please send your return back to the address provided above.
We recommend that you insure your return and use shipment tracking. We will not be responsible for damage or loss during return shipping.
We must receive your return within 10 days of the issuance of the RA number. Returns received late will be charged a 10% late fee.
Returned items must be returned in such a condition that they can still be sold as new items, including the product-specific packaging such as mouthpiece boxes. All returned items must be unblemished, with no nicks, dents, gouges, scrapes, and/or scratches. Any damaged returns will be charged a minimum 50% fee (in addition to any applicable re-stocking fee).
Except in the case of an error on our part, ALL shipping costs for returns are the responsibility of the customer.
Except for error on our part or damage in shipping, all returns will be assessed a 10% per item cleaning/restocking fee.
The non-returnable items listed below are not included in this trial/return policy.
Our return period for all mouthpieces is 7 days. After 7 days, approval of returns will be at our discretion. Any late returns we allow will be subject to a minimum additional 10% late return fee.
Non-returnable Items: The following items are non-cancelable, non-returnable and non-refundable: (please note that this list is subject to change)
Special Order mouthpieces (that require ordering from the manufacturer with special requests)
Mouthpieces with special custom throats, special backbores and/or special shanks
Gold plated mouthpieces
Allow a minimum of 2 weeks for refunds from returns. Some banks can take up to one full billing cycle to post your credit. Consult your bank’s policies for more information.
This Return Policy applies only to products and/or services purchased exclusively through this website and from trade shows.
It is the customer’s responsibility to know and understand these return policies as they relate to your purchase.
Free or Discounted Shipping
Siegfried's Call, Inc. offers from time to time a Free Shipping Promotion on selected products. If you purchase a Free Shipping Promotional item Siegfried's Call, Inc. will select the shipping method that balances time in transit, cost and dependability of the delivery method, most Free Shipping Promotional orders will be shipped by USPS.
Example: If a Free Shipping Promotional item is returned, your refund will be calculated less the shipping charges for the method used when the item was shipped. Example: An item that sold for $49.45 with the Free Shipping Promotion is returned we would refund you the $49.45 less the cost of shipping it to you. In this example it was first class USPS for $3.78 your refund would be $45.67. If there are any cleaning or restocking fees they would be deducted from the refund amount as well.